Saturday, February 6, 2016
In an older post (http://goo.gl/jXGmOi) I have discussed the general benefits that a cloud ERP could bring to the enterprise, even to the SMB space. I have given some examples of specific business functions and how they can be transformed or at least assisted by the web technology that the cloud ERP inevitably brings with it.
In this post I will focus more on one specific business process, that of the customer order placement and order fulfillment and show that not only is a cloud platform (such as a SaaS product) able to optimize the whole process but also enhance customer experience and finally bring tangible benefits to the enterprise, such as faster invoice payment and reduction of open receivables.
Tuesday, December 15, 2015
We are all accustomed to receiving emails from automated services, such as our social media accounts, mailing lists that we’ve opted-in, e-shops that want to keep us updated about their new offers etc. This activity may cause an avalanche or overload of activity in our inbox. I guess each of us has pondered over overwhelming inbox traffic and has probably decided to opt-out from some services…
Thursday, November 19, 2015
In an older post (here http://goo.gl/jXGmOi), I scratched the surface of the idea that the cloud ERP could also serve B2B sales, by enabling the enterprise (SaaS customer) to invite its own customers in a “B2B sales portal”. I don’t see this portal as a substitute of the e-shop for B2C sales; nor do I find the idea of the SMB developing a separate system particularly interesting. Implementing a new, separate B2B sales system and having it interface with the cloud ERP would not be a cost-effective solution, or a sustainable one in terms of additional and recurring costs.
Wednesday, September 9, 2015
When customers are looking into a SaaS offering, they usually overlook the infrastructure that the software is running on; and for good reason: They don’t care in which platform the software runs, what kind of servers it runs on etc. as long as it performs as it is expected to. There are some SaaS vendors that run their service from owned infrastructure and some others that also receive IaaS or PaaS services from third party providers.
Which leads me to the following thought: Anyone (any I.T dept., that is) with an infrastructure robust enough to offer a good Service Level, can potentially offer and host SaaS services for new customers, outside the strict boundaries of the enterprise.
Friday, August 14, 2015
From years of experience in Retail Banking systems, I have seen that one crucial business process is the Collections Process; the function through which the banking institution tries to collect overdue claims from its customers, while keeping the process simple, automated and with a high return rate. Obviously, there is a necessity for a System to support this process. Over the years, many software vendors have focused on that area, developing Collections-specific software and offering it “on the side” of the core banking system. Carefully designed and monitored collections processes have been implemented in banks, then in insurance companies and then in other areas of the economy, too.
But, I have yet to see small and medium sized businesses implement well-documented Collections processes, to manage their Accounts Receivable; especially in cases where sales are usually done “on credit” or the business model is not “cash-and-carry”.
Sunday, May 24, 2015
In this time and age where Social Media have become an integral part of our lives (private and professional), there is an ongoing discussion about Social ERP (sERP), social CRM (sCRM) and other “s-prefixed” systems. In this post I’d like to contribute my own definition of the “Social” tag and discuss how this could be served by web-based systems and even enhanced by SaaS communities (I use the term “SaaS communities” to show that users working on a cloud Service (public or private) form a new “closed” community which – like any other community – chooses to open up to certain other teams (a.k.a. other users) under certain restrictions and rules (a.k.a. authorizations).
Friday, March 13, 2015
In the previous post I commented on some attributes or characteristics of Software as a Service that may assist organizations shift to an ITSM delivery model. The general point of entry is that SaaS eliminates many of the technology headaches that the organization may be facing, thus giving space to more customer-oriented processes to be developed, rather than just managing the technology stack. And in this discussion, the corporate user may also be considered as an “internal customer”.