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Showing posts from July, 2013

What does “Quality” mean for SaaS products?

As anything sold, quality is the first and most important factor for its success on the market (price is the second most important thing, but we will not deal with it, in this post). During my engagement with the Software as a Service business I have found out that Quality is an issue that needs to be redefined in that context. I started thinking about this, driven by the fact that “traditional” software “virtues” are not enough to build a sustainable SaaS income. By the term “traditional” I mean all the usual quality elements or performance indicators that the buyer expects from any kind of software (SaaS or not-SaaS): To be error-freeTo be fast and reliableTo be user-friendlyTo be adequately supported by its vendorTo provide insight to the data that it keeps (and not just to… keep them)