How can cloud and SaaS assist ITSM implementation (part 2)
In the previous post I commented on some attributes or characteristics of Software as a Service that may assist organizations shift to an ITSM delivery model. The general point of entry is that SaaS eliminates many of the technology headaches that the organization may be facing, thus giving space to more customer-oriented processes to be developed, rather than just managing the technology stack. And in this discussion, the corporate user may also be considered as an “internal customer”.