Tasos Christidis

In the previous post we saw what makes a SaaS space, a “community”: It’s a collection of people with similar business competencies and/or similar everyday issues pertinent to the SaaS application that they are using. We also discussed that it is only in the SaaS world that these users have the technical capability to instantly interact (in any other application community, they would have to meet each other in separate blogs, forums etc.) Today, we shall give some practical ideas of how this community could interact and share and the topics of that conversation. Implement “user group news”: The SaaS desktop could provide a special space where news and alerts regarding the application would be released or communicated, for all users to read through. For example, new functionality that was added, explanations about a recent slowdown event, new pricing policies on behalf of the vendor are just some examples of what the “user group news” could be about. The easiest way to do this, outside ...

Any SaaS service is the gathering space or meeting point of a large (hopefully!) number of users. Depending on the scope of the application, these users may belong to similar business spaces/ventures/competencies or not. Even if they don’t, they share at least some kind of appreciation for the benefits of SaaS (such as lowering actual costs, real time access from anywhere etc.). One more aspect in what these users are sharing is the everyday issues that they face with the usage of the application. Known bugs, common functionality enhancements, user interface issues etc. Who is better equipped to help you, than your co-user in the same SaaS space? Yes, you would expect that the application is equipped with some on-line help or perhaps a written user’s manual. But, SaaS applications are moving at the edge of technology and functional updates and upgrades are being done very often; much too often for a written document to keep up. Keeping a written user’s manual up-to-date is very hard a...

When we are talking about SaaS, we usually mean software applications, offered to the end user through internet and operated in a web browser. SaaS delivery model uses the “cloud space” in order to reach out to the end user. This means that when you sign up to such a service, you can’t really be sure where the actual server resides. It could be as far as the other side of the Atlantic Ocean, for all you know! Therefore, in some cases, the traditional sales model of “salesperson demos to your premises and then fetches a signed contract to you” does not work. Local representation may not exist in your geographical area and the only way to sign up for these services is through the vendor’s web site: Typically, you will order the number of users that you wish, enter your company’s name and finally “check out” from the “e-shop” using your credit card or other payment service. Sounds simple, as simple as buying a book from Amazon, but it isn’t! There are a number of issues that are raised; i...

I recently had the opportunity to work in a couple of projects that evolved around “alternative means” of User Interface, other than the screen and keyboard of a typical PC. Also, the use of tablet PCs and PDAs was not the answer to the questions at hand. The level of computer literacy of the users was one issue: There was a number of people that a) were mobile and b) had no or little knowledge and skills of modern user interfaces. The actions that needed to be performed by them were relatively simple, meaning that the User Interface was to be quite simple. In fact, they were required to provide simple “yes/no” answers to a number of questions. For those people the solution of simple text (SMS) messaging was selected. Here is the list of advantages that SMS messaging has: Not everybody has a smart phone or PDA, but everybody has even the simplest mobile phone which can send and receive SMS. Texting a message can be a real pain but when you have to simply answer Yes/No type of questions...

For all of us working in the software services sector in Greece, it is clear that the effort of computerizing the Enterprise does not end with the installation of the software. After the software has been “sold and purchased” (either in the traditional delivery model or in the SaaS model) there is, or can be, a series of actions that take place, in the form of Professional Services . These services typically include: Start-up services for the initial parameterization of the business application (standard packaged products such as office suites are excluded from this category). During this cycle, some very basic questions need to be answered, like what are the geographical locations of the serviced entity, what are the cost centers, what are the taxation schemes that are going to be used in purchasing and selling goods and services etc. One very common misunderstanding on behalf of the end-user is that – because these issues, given time, have become trivial for them – they are also tri...

Today, I am going to talk about an issue of more general interest: the educational system of Greece and more particularly how it can be “sanitized” and cleared up from problems that have been around for decades. I believe that I’m entitled to speak about it, using my characteristic of “dad”, “recruiter of young professionals” and “physicist by education”; not to mention “married to a teacher”! Well, to cut a long way short, here is a list of things to do or change in the Greek Educational System: Decrease central government expenditure for Education, by 30% Decrease number of schools by 20% Decrease number of teachers by 20% Make sure that all high-school and Lyceum teachers hold an M.Sc. Install serious teacher evaluation mechanisms. At the same time, give back to the teachers the high social status that they deserve. Move the economy of schools under the roof of the municipality, instead that of the central government If economic crisis hits, then give 20% of the teachers a mandator...

SaaS pricing models may be based in a number of factors, or even combination of factors. For example, an ERP application may be priced per seat (per user) while a retail banking application may be priced on a transaction basis. A Sales Force Automation application may be priced on a generated-revenue basis etc. I can’t help thinking, though, that even the simplest business application has different “user roles”. Perhaps, an advanced role that does most of the tasks and a lighter role that only executes a few trivial tasks. There may be another “super user” role that has access to the system parameters. There are more examples like that, but I think you get the point. Having said that, I would – as a SaaS buyer – go into the temptation to ask for special discounts for those “low level” roles. The reasoning behind this is that I will activate some users that a) add no significant load on the system and b) give my enterprise relatively low value (compared to high authority, “do-it-all” us...