Signing up and adopting a SaaS application
Therefore, in some cases, the traditional sales model of “salesperson demos to your premises and then fetches a signed contract to you” does not work. Local representation may not exist in your geographical area and the only way to sign up for these services is through the vendor’s web site: Typically, you will order the number of users that you wish, enter your company’s name and finally “check out” from the “e-shop” using your credit card or other payment service.
Sounds simple, as simple as buying a book from Amazon, but it isn’t! There are a number of issues that are raised; issues that simply do not exist in a typical e-shop transaction, when buying books or electronic appliances. Let’s go through of them, starting from the pre-sales stage and reaching the after-sales support process:
The above make it obvious that in the SaaS delivery model, there is the question of local representation of the vendor. That is not to say that overseas vendors are to be rejected. You just need to research and decide what the extra effort will be for you to adopt the SaaS application and balance it with the unchallengeable pros of SaaS.