Challenging SaaS (part 3)
Let’s go on to see some more examples:
This whole issue becomes tricky when the vendor is a global provider in multiple time zones: In that case, they need to deploy real 24/7 system operators and hot-line support for their global customers. Even in this case, I don’t think that system availability and after-hours support is a real anti-SaaS argument or a “threat” to the overall offering.
As a closing statement I would like to say this: There is a number of “anti-SaaS” arguments that prospects will raise and a significant percentage of them origins from lack of education around this issue. Another significant percentage comes from the threat that the IT manager sees in SaaS (for which I have blogged here http://tchristidis.blogspot.com/2010/03/is-saas-enemy-of-it-manager.html). In my opinion, it will take some more time of preaching and educating, but SaaS is definitely taking off. Some say that SaaS cannot replace “everything” (e.g. big ERP products etc.). Maybe this is true (for now). But as technology evolves and internet becomes more and more a commodity, this may significantly change in a few years…