SaaS ecosystems as business enablers
In
the past, I have talked about collaboration opportunities in SaaS environments
where similar business run their operations and one can get some input or
intelligence from the other, here http://tchristidis.blogspot.com/2011/01/collaboration-in-saas-environments.html
. Also, I have talked about how a SaaS application forms a kind of community
which can assist users to exchange ideas and increase the usability of the
software, thus maximizing the investment they have done in their SaaS solution,
here http://tchristidis.blogspot.com/2011/10/saas-applications-and-their-community.html.
Today,
I am elaborating on some details and investigate if and how a SaaS environment
can be used not only as a means to execute daily tasks but also as a business
enabler for the on-board users.
The
basic idea is that a SaaS database contains valuable data of the on-board
users, such as services they provide, product catalogues, availability of their
products etc. Businesses with some kind of co-relation (e.g. a Service shop
that services automobiles and a Parts supplier of that service shop) may stop
for minute and think how this potentially common database can assist them to do
business together and increase productivity, while providing better service to
the customer. A service shop would typically stop at a customer’s inquiry by
saying “sorry, that accessory is not available”. But, what if they could
instantly add “…but I can get it for you in 2 days…”.
Recently,
I was discussing with a retail professional who said to me that he was thinking
about approaching other retailers in his area and propose some kind of discount
scheme if customers from one shop visited the other (obviously, their products
were not antagonistic, but complementary to each other). If a customer visited
shop A to buy, say, some meat, then he
would instantly gain some discount on shop B which sells fish and vice versa. A
great idea, if you ask me, that talks about collaboration in the real world.
Now, imagine this in the virtual world of SaaS. Customer goes to shop A
and buys meat and the SaaS platform automatically registers a “earned discount”
for shop B. When customer visits shop B, he doesn’t need to say anything. The
cashier sees that there is a “earned discount” and immediately assigns it to
the receipt. Need some kind of verification? Easy. The two businesses of the
example reside in the same database. Therefore data exchange is possible; so is
a more sophisticated workflow (if need be) between clerks of businesses A and B
(in order to verify, authorize etc.).
One
could expand the above case to a more sophisticated loyalty scheme that stretches
beyond the physical boundaries of business A. What if there was an easy way so
that loyal customers to business A could enjoy benefits in business B, too?
(further business analysis is not my intention today, but I think you get the
point!).
Another
example is that of a retail shop that finances its sales through personal
loans. The retailer already has the basic data that the bank needs for its loan
application process: The customer data, the goods sold and their value. What if
that data could be transmitted to the bank and get an instant response with
zero effort from the retailer. Of course, such “interfaces” or EDI can be built
between any two systems, but that
would mean customization effort and a combined project between the two
businesses and their two software vendors. New web services would need to be
built, security issues could arise etc. But if these businesses were running on
the same SaaS platform, then the technical difficulties would be much lower,
since there would be one I.T. vendor that would only need one internal process
to decide how that business enablement can be implemented in that one, shared
database (of course, in that simplified example I choose to overlook how a bank
would choose to implement its loan approval process in a public cloud, but that’s
another story).
Perhaps
this kind of functionality requires some customization but it is my belief that
horizontal SaaS solutions that support some kind of workflow and also architecturally
allow some data sharing can be the vehicle to such business-to-business
collaboration. And my point today is that SaaS ecosystems can also work as business
enablers for the parties that have subscribed in that service.
Nice approach.
ReplyDeleteBUT this can be and has been solved with Loyalty cards systems.
Why is should be related to infrastructure?
Unless you are speaking for SaaS loyalty systems...
Loyalty was just an example. But, anyway, the idea here to use your "loyalty" to shop A, to gain discounts to shop A AND shop B at the same time. So business of A also drives business of B and vice versa. It's like a "virtual synergy" if you wish.
ReplyDeleteI am not aware of any stand-alone loyalty system that can do that.
OK.Now is understand.
ReplyDeleteVirtual synergies is an important topic.
Do you have a real life SaaS example that you could share with us?
Unfortunately no. The above is an idea that was born from the very nature of SaaS which I know quite well, but until today I don't have any actual expressed interest from any of my clients. Everybody seem to worry for their daily business and they don't have time to think "outside the box".
ReplyDeleteBut I'm still searching...!
THANK YOU FOR THE INFORMATION
ReplyDeletePLEASE VISIT US
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