IT chargeback/showback and SaaS
- Sales department is on-boarding new salespersons so it needs new seats for the CRM SaaS application that is using. Seats are the usual metric for business applications.
- Marketing department needs additional disk space for new digital material is has generated. Storage figures are the usual metric for large objects storage.
- Management needs new reports and dashboards to track the monthly business. Such needs are measured in hours devoted to Customer Support Requests by the vendor.