Social Business Application Software and its correlation with SaaS
- The first is the usage of social tools and methodologies (the terms “social” and “methodologies” seem so remote to each other, don’t they!) among users that belong to the same organization. The objective here is to utilize social user interface and tools to keep colleagues engaged and assist or enhance collaboration. Let’s see a few examples:
- The second use is the expansion of the social tools in the entire SaaS community where users can interact even if they don’t belong to the same organization. In this case, sharing of corporate data will be extremely limited (since SaaS tenants may have no relation with each other or even be competitors) In this case, I see social interaction more in terms of knowledge around the SaaS environment, in order to
- The third is the invitation of external users inside the business process that is materialized by the “s-System”. External users are primarily customers (but surely not limited to this category). The s-System invites external users to engage in the Business Process, first by being notified in any status change of the Process that concerns them and then by allowing them to contribute their input, data or comments to that Process.