B2B sales portal and SaaS
- Typical B2B customers would probably not be asked to pay cash (through a credit card or PayPal, that is) for each and every one of their orders. In these cases, there should also be the possibility of reviewing one’s current balance or get notifications in case of balance excess or other conditions.
- Frequent customers, as we can assume that B2B customers are, may need a kind of workflow to be followed for each order. For example:
- If the vendor also executes the logistics of the transaction and assuming that the delivery process takes more than a few hours, then the end customer can get email or other notifications about the status of the delivery, while in a typical e-shop customers receive – at best – an order-tracking number and they have to tap in the logistics web portal to see it.
- The B2B solution must have the option to export machine-readable data concerning the sales invoice or other data necessary for feeding the receiving system. In other words, fully automate the Electronic Invoicing Cycle, instead of just sending the PDF of the invoice.
- Integrated with the main cycle of order and order fulfillment, the cloud ERP could also offer other functionality such as ticketing system for issues/disputes resolving etc.